Citizen’s Charter

Vedantaa Institute Of Medical Sciences; Vedantaa Hospital & Reserch Centre continues to provide dedicated patient care and endeavours to improve its services on a constant ongoing basis. We strive to provide:

  • Total dedication to understanding and fulfilling patient’s need.
  • Total devotion to providing efficient and reliable patient care services.
  • Efficient prompt and courteous service with dedication to integrity and fairness.
  • Motivating the patient for helping themselves as well as the Institute to serve them better.
  • Total commitment to providing challenging and rewarding career for every employee.
  • Transparency of functioning.
  • Periodic & regular monitoring of functioning.

 

Our Mission

The institute´s mission is to provide outstanding and affordable medical care in a patient friendly environ-ment and in a spirit of compassion to all, regardless of race, caste, religion etc. VIMS is a non-profit or-ganization dedicated to establishing a center of excellence in health care and improving the well-being of the community through quality programmes of preventive medicine, medical education and research

Healthcare with Heart

We envision to create a not-for-profit top hospital in Maharashtra, India where the poor could have access to advanced medical care in an atmosphere of love and compassion.

Objective

This Citizen´s Charter is an expression of our commitment towards improving our services offered to make them more efficient and responsive and at the same time making our working more transparent to our valued patients.

This Citizen´s Charter is an attempt to bring the institute closer to its patients in the society. This Charter is made to provide a framework, which enables our users to know:

  • What services are available in this institute?
  • The quality of services they are entitled to.
  • The means through which complaints regarding denial or poor quality of service will be redressed.

MISSION

The institute’ s mission is to provide outstanding and affordable medical care in a patient friendly environ-ment and in a spirit of compassion to all, regardless of race, caste, religion etc. VIMS is a non-profit or-ganization dedicated to establishing a center of excellence in health care and improving the well-being of the community through quality programmes of preventive medicine, medical education and research

STANDARDS OF SERVICE:

  • This is a non-profit charitable institution.
  • It provides medical care to all patients who come to this institute and trains the medical students and nursing students
  • Standards are influenced by patient load and availability of resources; it is aimed to give all courteous and prompt attention to our users.
  • Committed to provide world-class treatment at an affordable rate.

LOCATION

VIMS main hospital is located atVillage:
Saswand, at &post.: Dhundalwadi-401606 Tal.:Dahanu.Dist.:Palghar.
Ph.:02528-266200

CONTACT US

Vedantaa Institute of Medical Sciences ; Vedantaa Hospital & Research Centre
(unit of : Vedantaa Institutes of Academic Excellence Pvt.Ltd)

Village: Saswand, at & post: Dhundalwadi - 401606
Tal. : Dahanu, Dist. : Palghar ,Maharashtra
Ph. : 02528-266200

ENQUIRIES

  • Location guide map is available and directional signboards are fixed in each floor.
  • Enquiries counter exist at the reception (ambulatory entrance and main entrance)
  • Telephone nos of central enquiry – 02528-266200
  • Public Relation officer helps the patient at the OPD entrance.
  • Hospital enquiry hotline works round the clock. Its phone no: is 2528-266200

STAFF UNIFORM

Doctors wear white aprons and nurses are in uniform. All staff wears a badge or an identification card of VIMS.

APPOINTMENT HELP DESK

  • Appointments for concerned departments are centralized.
  • While taking an appointment please quote your Name, concerned department, age, Phone no and MRD, if available and the preference of physician to be seen
  • Working Hours – 9.00 am- 5.00 pm (regular days.)
  • Appointments can be taken through phone or by email
  • Phone no- 02528 266200


CASUALTY AND EMERGENCY SERVICES:

  • The casualty functions round the clock all days.
  • Casualty Medical officer and resident Doctors are available 24 hrs all days.
  • Duty Doctors are available on call round the clock in all specialties.
  • There are 10 beds in the emergency room including 5 critical care beds.
  • Emergency Cases are attended promptly.
  • All the items required are made available during mass casualties.
  • In serious cases, priority is given to treatment/ management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.
  • Emergency operation theatre is maintained on a regular basis to ensure that it is usable all times.

AMBULANCE SERVICES

  • The hospital shall have a fleet of 2 fully equipped and 2 non-equipped ambulances.
  • A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
  • This facility is available 24 hours a day, on all days.

OUTPATIENT DEPARTMENTS:

  • Timings: 9 AM till the last patient is seen.
  • Every outpatient seeking treatment at the hospital is registered prior to the consultation.
  • A case sheet is generated electronically for recording history, symptoms, diagnosis and treatment being provided.
  • For every new patient a Unique MRD number will be generated.
  • If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.
  • In case, you are a non-appointment / walk-in patient, you are requested to wait to see the doctor.
  • Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn
  • Payments for all specialties can be made at the OP Billing Counter.
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